With pride, passion and commitment, we will improve health and save lives in our community every day.
We are Singing River Health System.
Singing River Core Values
As a member of the Singing River Health System family, our employees are part of a sacred trust to deliver the highest quality and most compassionate care to our community. With pride, passion and commitment, every employee embodies the spirit behind each core value – the heart and soul of Singing River Health System.
1. Our Patients are GUESTS
We will always serve with exceptional levels of compassion, empathy and attention that exceed expectations and form unbreakable bonds. We will always greet our guests, introduce ourselves and call them by name, because they are the reason we are here.
2. Quality is in our DNA
We will always adhere to clinical and business best practices to protect our guests, ensure that our work is accurate, consistent, punctual and of the highest quality. We will take seriously our responsibility to never cut corners, question everything, and always follow through to make things right, because quality means everything.
3. Caring COMMUNICATION is Key
We will always demonstrate we care through our speech, body language, tone of voice and professional appearance. We will make eye contact, always smile, listen more than speak, seek opportunities to educate and inform, and end every interaction by asking “What else can I do for you?”
4. SERVE with Heart & Soul
We will always demonstrate the highest standards for service with simple things like saying thank you, showing instead of telling (escorting them to their destination), and dressing professionally. We will take ownership for our guests’ needs because we are the friendliest and best health system anywhere. We understand everything matters and we will amaze guests and team members with acts of kindness, compassion and service.
5. YES is the Answer
We will always seek ways to “get to YES” when caring for others. We will have no negative words in our vocabulary. We will always find options that are in the patient’s best interest. We know we can absolutely positively work harder and smarter. If we make a promise, we will always follow through and deliver.
6. TEAMWORK Always Wins
We will always be a team player and adopt the mindset of a winner to deliver our best with creativity, efficiency, stewardship and cooperation. We understand it takes all of us working together to deliver the best care, and we will contribute our best work and best ideas every day. We will make work fun. We are family caring for families and we like what we do!